iPrint Appliance 2.x Remote Renderer fails to remove

  • 7017935
  • 09-Aug-2016
  • 09-Aug-2016

Environment

Micro Focus iPrint Appliance 2.0 and 2.1

Situation

The Windows Remote Renderer configured to the iPrint Appliance version 2.0 or 2.1 won't remove from the "Renderers Configuration" page.
https://<iPrint Server Address>:9443/iprintconfig/renderers

Resolution

  1. Manually remove the iPrint Windows Renderer configuration
    • At a terminal session to the iPrint server
      • mysql -uroot -proot iprint;
      • select * from renderers;
        • See what ID number shows under the column. For example, 1 is a likely ID
      • Syntax:
        • delete from renderers where renderer_id={renderer_id};
      • Example:
        • delete from renderers where renderer_id="1";
  2. Optional:  If you want to re-add the Windows renderer
    • Uninstall the iPrint Renderer software from the Windows workstation
      • This can be removed by going to the Windows Control Panel's remove program option.  You may need to shutdown the iPrint Renderer Service to uninstall it. 
        • Open a CMD Window in 'run as administrator' mode
          • iprntrendcmd -q
  • Install the iPrint Renderer software
    • Be sure to have the latest software which can be obtained from the "Renderers Configuration" page (upper right download button).
      • Configure the iPrint renderer
        • iprntrendcmd -c
    • Add the Windows Renderer using the "New" button on the "Renderers Configuration" page.

Additional Information

The iPrint Windows Renderer configuration is stored within the MySQL database of the iPrint Server.