Unable to register iSeries agents

  • 7017893
  • 28-Jul-2016
  • 29-Jul-2016


NetIQ Secure Configuration Manager 6.1


iSeries agents will not  register with Secure Configuration Manager. Secure Configuration Manager displays the following error when attempting to register an iSeries agent:

Failed to register agent: An I/O error occurred communicating with vssl://<IP address> 

An I/O error is received when running a report.


Perform the following steps to enable Secure Configuration Manager to use SSL 3.0 for communication with agents:

1.       Go to the Advanced tab in the Core Configuration Utility.

To access the Advanced tab in the Core Services Configuration Utility:

1.       Close the Core Services Configuration Utility if it is open.

2.       Go to the \NetIQ\Secure Configuration Manager\Core Services\bin folder and run the Config.bat (in 32-bit computers) or the Configx64.bat (in 64-bit computers) file.

This opens the Core Services Configuration Utility with the Advanced tab.

2.       Update the value of the network/protocols field to TLSv1,TLSv1.1,TLSv1.2,SSLv3.

NOTE: This field is case-sensitive.

3.       Restart NetIQ Core Services.


This issue occurs because Secure Configuration Manager does not support SSL 3.0 by default, whereas iSeries uses SSL 3.0 for communication.