NetIQ Privileged Account Manager
User receives the following error when attempting to launch RDP Relay from the User Console:
This computer can't connect to the remote computer.
OR When Launching RDP Relay, the server responds with the following:
The user name or password is incorrect. Try again.
There may be several causes found in these particular scenarios. Please verify the following:
- The Domain Name of the Resource in the Credential Vault is configured to be the AD NetBIOSName:
OR Get-ADDomain | findstr NetBIOSName
- The cmdctrl rule is properly configured with the appropriate Domain credential details, for example:
Account Domain: NetBIOSName (Domain)
Run User: Domain\Administrator
- (conditional) If Run Host has been configured with DNS Name, then this must be resolvable from the RDP Relay server's perspective. Please verify this name resolved to the proper ip address, from a terminal on the RDP Relay server:
nslookup <Run Host>
- RDP Port is accessible from RDP Relay server to Run Host. Please verify from a terminal on the RDP Relay server:
telnet <Run Host> 3389
Note: default 3389 unless otherwise specified in the cmdctrl rule.
How to install telnet on Windows Server with PowerShell: