ApplicationException: ObjectNotFoundException error when Adding Note to Group

  • Document ID:7017853
  • Creation Date:15-Jul-2016
  • Modified Date:15-Jul-2016
    • Micro Focus Products:
      Service Desk

Environment

Novell Service Desk 7.2 NSD Operations

Situation

Log into console > My Tasks > Tasks > check 2 and select Link
Open one of the incidents > Select Add Note > Put in Note and check "Apply to Group" > Add  Note
Displays error window

Application Exception:
org.hibernate.ObjectNotFoundException: No row with the given identifier exists: [com.livetime.data.NoteRecipients#33]

No row with the given identifier exists: [com.livetime.data.NoteRecipients#33]

Your session has ended. Please use the button below to login again.

Resolution

MFSD doesn't seem to log out the user.
It does put the note in each Group member.

Reported to Engineering

Cause

Using a session.merge to merge the note information from pop-up to the parent request.

System is failing while merging child information(such as NoteRecipients) from note to the group of requests.

Status

Reported to Engineering

Additional Information

Catalina.out posts

====== Snip ======
<LiveTime>[2016-7-15 10:27:32 MDT] <ajp-127.0.0.1-8009-1> <er.extensions.appserver.ERXComponentRequestHandler>:
Exception occurred while handling request:
org.hibernate.ObjectNotFoundException:
No row with the given identifier exists: [com.livetime.data.NoteRecipients#31]
====== End Snip ======


Workaround to add note to the group. 
Request Summary Page -> Related -> Select all related requests -> Bulk -> Add new Note.