Time out errors on iOS devices if BlackBerry Secure gateway is used with GMS.

  • 7017708
  • 10-Jun-2016
  • 10-Jun-2016

Environment

Novell GroupWise 2014 / R2
GroupWise Mobility Service 2014 R2

Situation

If iOS device is linked via Blackberry Secure gateway to GMS account, users see timeout errors when downloading a content of the mail.

Resolution

This has been reported to our engineering.
A problem is caused by GMS which does not currently honor connection keep-alive requests from a device.

This is going to be a significant enhancement request and require a bit of engineering in GMS to add this new functionality. This will not fit into our current 14.2.1 release plan as we are nearing code completion. We have assigned it a current milestone of 2017, which would be the next release of GMS.

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