Environment
Novell Filr 2.0
Novell Filr 1.2
Novell Filr 1.2
Situation
If the FAMT daemon on the Filr server crashes or becomes offline, the REST server may indicate to the Desktop client that Net Folders no longer exist which in turn causes the Desktop client to delete all previously synchronized (or offline) files.
The following error was observed in the filr.log file:
2016-05-16 21:29:48,944 [filesync-monitor] [WARNING] Exception: <class 'aca.excepts.InternalServerError'> (aca.excepts)
Traceback (most recent call last):
File "aca\onprem\filr_account.pyo", line 165, in RefreshPreSyncServerInfo
File "aca\filesync2\watcher\server.pyo", line 1206, in UpdateNetFolders
File "aca\onprem\filesync2.pyo", line 837, in ListNetFolders
File "aca\onprem\filr_account.pyo", line 155, in ListNetFolders
File "aca\onprem\restapi.pyo", line 633, in ListNetFolders
File "aca\onprem\restapi.pyo", line 169, in MakeJSONRESTRequest
File "aca\onprem\restapi.pyo", line 207, in MakeRESTRequest
InternalServerError: /net_folders: (500) I/O error on 'null': Connection refused
The following error was observed in the filr.log file:
2016-05-16 21:29:48,944 [filesync-monitor] [WARNING] Exception: <class 'aca.excepts.InternalServerError'> (aca.excepts)
Traceback (most recent call last):
File "aca\onprem\filr_account.pyo", line 165, in RefreshPreSyncServerInfo
File "aca\filesync2\watcher\server.pyo", line 1206, in UpdateNetFolders
File "aca\onprem\filesync2.pyo", line 837, in ListNetFolders
File "aca\onprem\filr_account.pyo", line 155, in ListNetFolders
File "aca\onprem\restapi.pyo", line 633, in ListNetFolders
File "aca\onprem\restapi.pyo", line 169, in MakeJSONRESTRequest
File "aca\onprem\restapi.pyo", line 207, in MakeRESTRequest
InternalServerError: /net_folders: (500) I/O error on 'null': Connection refused
Resolution
A fix for this issue is available in the Filr 2.0 Hot Patch 2 and Filr 1.2 Hot Patch 6, available via the Novell Patch Finder.