'SUSE Subscription' for SLE 12 fails to download patches from SCC repositories or Unable to create new SUSE Subscription in ZCC

  • 7017686
  • 09-Jun-2016
  • 17-Nov-2016


Novell ZENworks Configuration Management 11.4


SCC Subscriptions don't download.


The wizard cannot continue for the following reason(s):  The URL or Credentials supplied in this page is erroneous, Enter valid URL or credentials.

ERROR (from loader-messages.log):

[TRACE] [06/07/2016 08:12:09.357] [2900] [ZENLoader] [175] [] [Replicate Subscriptions : /Subscriptions/SLES12_SP1 test] [javax.ws.rs.client.ResponseProcessingException: Problem with reading the data, class ((Lcom.novell.zenworks.subscriptionSession.contents.SUSERepository;, ContentType: application/json;charset=utf-8.
Caused by: com.fasterxml.jackson.databind.exc.UnrecognizedPropertyException: Unrecognized field "installer_updates" (class com.novell.zenworks.subscriptionSession.contents.SUSERepository), not marked as ignorable (7 known properties: "enabled", "id", "name", "description", "autorefresh", "distro_target", "url"())
 at ((Source: sun.net.www.protocol.http.HttpURLConnection$HttpInputStream@7b6f149d; line: 1, column: 376() (through reference chain: Object((()((0()->com.novell.zenworks.subscriptionSession.contents.SUSERepository(("installer_updates"())
[TRACE] [06/07/2016 08:38:10.506] [2900] [ZENLoader] [175] [] [Loader.Subscription Replication Handler] [com.novell.zenworks.datamodel.exceptions.InternalDataModelException: Replication failed for: SLES12 Pool com.novell.zenworks.subscriptionSession.server.SubscriptionServerException: javax.ws.rs.client.ResponseProcessingException: Problem with reading the data, class ((Lcom.novell.zenworks.subscriptionSession.contents.SUSERepository;, ContentType: application/json;charset=utf-8.


This is fixed in version 11.4.3 - see KB 7017820 "ZENworks Configuration Management 11.4.3 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7017820

Workaround for 11.4.2:  Contact ZENworks Techincal Support, Micro Focus Customer Care for an official Field Test File with fix.


ZENworks version 11.4.2 or below is unable to download the SLE 12 patches using existing 'SUSE Subscription' or unable to create new Subscription. 

This is due to change in the repository metadata at SCC  and therefore ZENworks backend is unable to process the response.