Environment
NetIQ Cloud Access 2.2
NetIQ Cloud Access 2.3
NetIQ Cloud Access 2.3
Situation
There are 213 users that show up in the users list yet we see that there are 247 active users reported. How does one find out why some users are not mapped from the user stores, to the Cloud Access local user store?
Resolution
There are a few reasons for this, the most
common of which is that duplicate users with the same info exist across the
user stores eg. you have an neil under o=novell and another one under
ou=users,o=novell on another LDAP server with the same emailaddress; or two different LDAP servers completely with the same user cn and email address. It may also be
that a user is missing the required attributes that are needed for provisioning eg. email
address
If you go to the Active users and click on the number, a new page will appear and give you the exact details eg. You can see that there’s a few reasons in here
- Diff user with same naming attribute from a diff source
- Diff user with same naming attribute
If you go to the Active users and click on the number, a new page will appear and give you the exact details eg. You can see that there’s a few reasons in here
- Diff user with same naming attribute from a diff source
- Diff user with same naming attribute