Error: Printer could not be located. iPrint Client - The given URL cannot be found

Document ID:7017653
Creation Date:31-May-2016
Modified Date:31-May-2016
- Micro Focus Products:
  iPrint

Environment

Micro Focus iPrint

Situation

When installing an iPrint printer, the following error is returned:

Printer could not be located
iPrint Client - The given URL cannot be found

This problem occurs only with Internet Explorer and only with iPrint printers which have a space in the name.

Resolution

Workaround 1: Install the iPrint printer using FireFox, Chrome, iCM, or the command line tool: iprntcmd.
Workaround 2: Uninstall the iPrint Client and install a version older than 6.05.

Resolution: Micro Focus plans to release an updated server update (novell-iprint-server RPM) which will resolve this issue. This TID will be updated when that update is available.