How to update the Sentinel agent manager service account credentials

  • 7017633
  • 23-May-2016
  • 17-Jul-2017

Environment

NetIQ Sentinel Agent Manager 7.x

Situation

How do I change the service account password used by Sentinel Agent Manager?

How do I update the Agent Manager Data Access Server (DAS) credentials used by Sentinel Agent Manager?

How do I update the DCOM credentials used by Sentinel Agent Manager?

How do I update the Agent Manager Core Service?

How do I use the smconfiguredcom.exe utility to update DCOM credentials for Sentinel Agent Manager?

Resolution

Updating Service Credentials:


Follow the steps in this section to update the credentials used by the Sentinel Agent Manager services on the central computer.

1. Go to Services.msc 

2. Edit the following services.  

Agent Manager service.

Agent Manager core service.

Agent Manager Data Access Service.

3. On the Action menu, click Stop.

4. On the Action menu, click Properties.

5. On the Log On tab, change the service account credentials. If modifying the service account name, ensure you use the Domain\Account format and NOT account@domain_name.

6. Click OK.


Updating Data Access Server Credentials:

Follow the steps in this section to update the credentials used by the Data Access Server on the central computer.  

Note: Depending on the Windows OS, the steps to access and navigate component services will be slightly different. 

1. Start the Component Services administrative tool in the Administrative Tools folder of the Control Panel or you can go to the start\run box and type component services.

2. Once you have opened the component services tool in the left pane, expand Component Services > Computers > My Computer.

3. Expand COM+ Applications, and then click OnePointActiveOpsDAS.

4. On the Action menu, click Properties.

5.  On the Identity tab, change the service credentials. If modifying the service account name, ensure you use the Domain\Account format and NOT account@domain_name.

6. Click OK.

7. On the Action menu while the OnePointActiveOpsDAS is highlighted, click Shut down and start.




Updating the database server

If a new account as well as the password was created then also go through the following steps to update the SQL database server computer with the proper permissions.


1. Log on to a Sentinel Agent Manager server with an account that is a member of the local Administrators group and a member of the Microsoft SQL Server sysadmin role on the database server.

Note: The reason we need such a high level of access to the SQL server is due to our tool making security changes on the SQL server regarding the Sentinel Agent Manager DB's.  

2. Start Access Configuration in start\all programs\NetIQ Sentinel agent manager\configuration.

3. Under Security Manager Roles, select the OnePointOps System group.

4. Select the service account or add it if it is not there, and then click Repair. 


Updating the Sentinel server

If you are using the service account for the Sentinel to SAM database sync then follow the steps below to update the credentials. If you are using an account other than the service account to connect to the SAM SQL server then disregard these steps. 

1. logon on the Sentinel Web Interface

2. Go Collection > Agent Manager > Configuration

3. Update the Username (if it has changed) and password.

4. test connection

5. save


Cause

If the Service account password has been changed in Active Directory, it must also be updated in Sentinel Agent Manager.

Feedback service temporarily unavailable. For content questions or problems, please contact Support.