Unable to assign a role while creating or modifying an appmark

  • 7017615
  • 18-May-2016
  • 18-May-2016

Environment

NetIQ Access Manager 4.2
Admin Console
Internet Explorer

Situation

On the Admin Console Dashboard -> Mobile Access & Web -> Appmarks

Administrator was trying to create an appmark and when clicking on the fieldto assign a role, instead of a drop down with list of roles they were able to type in this field.

This is not the expected behavior, when you click on the role it should initiate a drop down list of all the roles that are enabled on the IDP cluster.


Was seeing the following exception in the catalina.out of the Admin Console:

assfish.jersey.internal.Errors logErrors

 WARNING:  The following warnings have been detected: WARNING: The (sub)resource method postAppmark in com.microfocus.amapi.v1.resources.AppmarkAPI contains empty path annotation. WARNING: The (sub)resource method updateAppmark in com.microfocus.amapi.v1.resources.AppmarkAPI contains empty path annotation.

 WARNING: The (sub)resource method getAppmarkById in com.microfocus.amapi.v1.resources.AppmarkAPI contains empty path annotation.

 WARNING: The (sub)resource method deleteAppmark in com.microfocus.amapi.v1.resources.AppmarkAPI contains empty path annotation.


Resolution

They customer was using Internet Explorer 11 when they ran into the issue. When they tried Firefox, the role drop-down list worked as it should.

Interestingly after assigning a role, they were then able to go back into IE and now when they clicked on the field, the drop -down list initiated properly.


Microfocus support will monitor the situation to see if other customer's report this issue to ensure this wasn't a fluke thing.


Cause

Not yet clear,, but issue only happened with IE

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