Importing from 1.1 into 2.0 stops at xx %

  • 7017602
  • 12-May-2016
  • 12-May-2016


iPrint Appliance 2.0
iPrint Appliance 2.0 patch 1


During an import of the 1.1 iPrint Appliance configuration to an iPrint 2.0 server, the progress stops at xx%.  (the percentage number will vary). 

Restarting the import process will continue from the failing point and will eventually finish with an error stating that the service did not finish configuring.


Change the admin password using the recommended steps on the 1.1 iPrint Appliance, export the configuration again (generating the, and import the new to the 2.0 Appliance.

For more detailed steps:
  1. Within a terminal session to the Appliance (putty or other terminal session), paste this command:
    • /opt/novell/bin/
      • Enter the current eDirectory Admin password when prompted.
      • Enter the desired new eDirectory Admin password when prompted.
      • Re-enter the desired new eDirectory Admin password when prompted.
  2. Export the 1.1 configuration again, creating a new
  3. Import the configuration to the 2.0 iPrint Appliance.


The Admin password was changed using iManager, which is not recommended. Doing so will cause the to not be properly generated.

Additional Information

restore.log shows the following errors:

INFO Backup taken from appliance version:
Warning eDirectory is not configured on this appliance and no eDirectory database backup file found in /tmp/ Skipping eDirectory configuration.

Checking if server is ready to service requests...
ERROR -669: Login failed for user "admin.iPrintAppliance.APPLIANCE_1455276792"
Enter the password for admin.iPrintAppliance.APPLIANCE_1455276792: