Environment
iPrint Appliance 2.0
iPrint Appliance 2.0 patch 1
iPrint Appliance 2.0 patch 1
Situation
During an import of the 1.1 iPrint Appliance configuration to an iPrint 2.0 server, the progress stops at xx%. (the percentage number will vary).
Restarting the import process will continue from the failing point and will eventually finish with an error stating that the service did not finish configuring.
Restarting the import process will continue from the failing point and will eventually finish with an error stating that the service did not finish configuring.
Resolution
Change the admin password using the recommended steps on the 1.1 iPrint Appliance, export the configuration again (generating the iprintconfig.zip), and import the new iprintconfig.zip to the 2.0 Appliance.
For more detailed steps:
For more detailed steps:
- Within a terminal session to the Appliance (putty or other terminal session), paste this command:
- /opt/novell/bin/iprint_edir_change_passwd.sh
- Enter the current eDirectory Admin password when prompted.
- Enter the desired new eDirectory Admin password when prompted.
- Re-enter the desired new eDirectory Admin password when prompted.
- Export the 1.1 configuration again, creating a new iprintconfig.zip
- Import the configuration to the 2.0 iPrint Appliance.
Cause
The Admin password was changed using iManager, which is not recommended. Doing so will cause the iprintconfig.zip to not be properly generated.
Additional Information
restore.log shows the following errors:
INFO Backup taken from appliance version: 1.1.0.407-HP.420
Warning
Warning eDirectory is not configured on this appliance and no eDirectory database backup file found in /tmp/iprintconfig.zip. Skipping eDirectory configuration.
Warning
Checking if server is ready to service requests...
ERROR -669: Login failed for user "admin.iPrintAppliance.APPLIANCE_1455276792"
Enter the password for admin.iPrintAppliance.APPLIANCE_1455276792:
INFO Backup taken from appliance version: 1.1.0.407-HP.420
Warning
Warning eDirectory is not configured on this appliance and no eDirectory database backup file found in /tmp/iprintconfig.zip. Skipping eDirectory configuration.
Warning
Checking if server is ready to service requests...
ERROR -669: Login failed for user "admin.iPrintAppliance.APPLIANCE_1455276792"
Enter the password for admin.iPrintAppliance.APPLIANCE_1455276792: