zenicon fails to appear on OSX

  • 7017594
  • 09-May-2016
  • 08-Nov-2016

Environment

Novell ZENworks Configuration Management 11.4

Situation

Consistently per device, ZENworks Icon fails to appear on user session on MAC OSX device on login or reboot.

zicon.err and zicon.out are 0 byte files.

ERROR (from system.log):
com.apple.xpc.launchd[1] (com.novell.zenworks.zicon[12607]): Service could not initialize: 15D21: xpcproxy + 12644 [1472][13E77DA5-3602-31BF-B074-49D4EE27E9D8]: 0xd

Resolution

This is fixed in version 11.4.3 - see KB 7017820 "ZENworks Configuration Management 11.4.3 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7017820

Workaround for 11.4.x:


Set +x execute rights on /var/opt/novell/zenworks/logs directory and restart zenicon process or reboot.