Desktop client does not display Filr context menu for right-click on My Files folders

  • 7017454
  • 01-Apr-2016
  • 07-Apr-2016

Environment

Novell Filr 2.0
Novell Filr Desktop client 2.0 (build 214)

Situation

When trying to access the Filr context menu by right-clicking on the My Files folders, the context menu is not present. The filr.log file logs the following error condition when this happens:

2015-10-06 14:04:50,157 [command-handler] [ERROR] Error processing command: directory get_sync_info C:\Users\acme\AppData\Local\Novell Filr\My Files\NFMS core team notes (aca.commands)
2015-10-06 14:04:50,157 [command-handler] [ERROR] Exception: <type 'exceptions.TypeError'> (aca.excepts)
Traceback (most recent call last):
  File "aca\commands.pyo", line 132, in ProcessRequest
  File "aca\commands.pyo", line 244, in process
  File "aca\commands.pyo", line 564, in getSyncInfo
  File "aca\filesync2\__init__.pyo", line 753, in GetFolderSyncInformation
  File "aca\onprem\filesync2.pyo", line 343, in GetPath
  File "ntpath.pyo", line 64, in join
  File "ntpath.pyo", line 114, in splitdrive
TypeError: object of type 'NoneType' has no len()

Resolution

A fix for this issue is available in the Filr 2.0 Hot Patch 1 (which also delivers an updated Filr Desktop client), available via the Novell Patch Finder.

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