Mac Desktop client shows all folders empty

  • 7017452
  • 01-Apr-2016
  • 07-Apr-2016

Environment

Novell Filr 2.0
Novell Filr Desktop client 2.0 (build 222)

Situation

After installing / upgrading the Filr Desktop 2.0 client on a Mac 10.11.x, all folders appear empty. Accessing the folders via the Web UI show that the files still exist and are fully accessible.

Resolution

A fix for this issue is available in the Filr 2.0 Hot Patch 1 (which also delivers an updated Filr Desktop client), available via the Novell Patch Finder.

Cause

This issue manifests itself in a rare circumstance if Filr is fronted by a switch/load balancer/server where the SSL termination occurs and where the "switch" does not support ECDHE.  The Filr 2.0 MAC Desktop client has now remedied its response in this scenario to be more flexible without compromising security setup at the "switch".

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