Unable to validate the DNS name. Make sure the DNS name points to a valid remote server which can be queried from this appliance

  • Document ID:7017435
  • Creation Date:31-Mar-2016
  • Modified Date:31-Mar-2016
    • Micro Focus Products:
      iPrint

Environment

iPrint Appliance 2.0

Situation

After installing the Appliance and authenticating to the Management Console (https://<ip or dns>:9443), the following error is returned:
Unable to validate the DNS name. Make sure the DNS name points to a valid remote server which can be queried from this appliance.

Resolution

Download and apply the DNS Fix FTF (Field Test File) for the iPrint Appliance 2.0.

Cause

This problem exists if the iPrint Appliance DNS name contains sub-domains.  For example, a DNS similar to the following will not have this problem:
iprintapp.myorganization.com
However, a DNS similar to the following will have this problem:
iprintapp.austin.myorganization.com