Environment
iPrint Appliance 2.0
Situation
After installing the Appliance and authenticating to the Management Console (https://<ip or dns>:9443), the following error is returned:
Unable to validate the DNS name. Make sure the DNS name points to a valid remote server which can be queried from this appliance.
Resolution
Download and apply the DNS Fix FTF (Field Test File) for the iPrint Appliance 2.0.
Cause
This problem exists if the iPrint Appliance DNS name contains sub-domains. For example, a DNS similar to the following will not have this problem:
iprintapp.myorganization.comHowever, a DNS similar to the following will have this problem:
iprintapp.austin.myorganization.com