Printers Configuration page is empty in Management Console in iPrint Appliance 2.0

  • 7017434
  • 31-Mar-2016
  • 18-Apr-2016

Environment

Micro Focus iPrint Appliance 2.0

Situation

After installing and configuring the iPrint Appliance 2.0 and creating printers in iManager, the newly created printers do not show up in the Printers Configuration page in the Management Console (MC).  The printers do show up in the /psmstatus page and also display in the /ipp page.  But since they do not show up on the Printers Configuration page in the MC they can not be configured as Mobile printers.

Resolution

Deploy a new iPrint Appliance and use the same Hostname as defined in the Micro Focus iPrint Appliance Network Settings configuration screen for the "DNS for Print Service" as defined in the Create iPrint Appliance installation wizard.

Cause

Unknown

Status

Reported to Engineering

Additional Information

The iprintmobile0.log shows this error:

2:15:06 PM com.novell.service.iPrint.mobile.printer.PrinterManager syncPsmPrinters
WARNING: Failed to perform Printer Sync operation PSM doesnot exist. Load the PSM and try the command again.

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