Installing NAM Access Manager Console on RHEL7 fails due to missing NTP package

  • 7017418
  • 29-Mar-2016
  • 20-Jan-2020


  • NetIQ Access Manager 4.4
  • NetIQ Access Manager 4.5


  • Installing NetIQ Access Manager 4.x on RedHat Enterprise Server Version 7.x / RHEL 7.x fails due to missing NTP package

  • NetIQ Access Manager 4.x script returns error:

    Starting ntp daemon...

    The necessary package xntp has not been installed. The Access Manager requires the tools provided by xntp for time synchronization. Install NTP tools and run this installer again.
    Terminating the installation.

  • The default installation of RedHat 7 Enterprise Server uses chronyd per default instead of xntp


  • or modify the installation scripts which are locates within the "scripts" directory

    comment out the line “check_ntp”

  2. and
    remove remove “ntp” and “ntp*x86_64” from the RPM_LIST arrays

Additional Information

Access Manager requires time synchronization between all components. Access Manager Console servers are running eDirectory with a special schema in order to store configuration and federation information. As with any replicated database time synchronization is required. Authentication processes which use a valid to timer like a SAML assertion might fail if the time is not corrrect. The check for NTP with the install script tries to make sure time is correct