How to enable logging for Core Services

  • 7017396
  • 21-Mar-2016
  • 15-Apr-2016

Environment

NetIQ Secure Configuration Manager 5.X
NetIQ Secure Configuration Manager 6.X


Situation

Logging needs to be turned on to record more data to assist in troubleshooting an issue

Resolution

To enable logging for Core Services logon to the machine where core services is installed and perform the steps below. 

Go to start\programs\NetIQ Secure Configuration Manager\Core Services Configuration Utility. 
In the Window that appears select the Logging tab. 
Change the Log Output Level to debug. 
Change the Communication Tracing to enabled. 
Then select Apply and OK. 
Go to Services and stop the NetIQ Core Services service and leave the services window open. 
Go to Windows Explorer to this directory %program files%\NetIQ\Secure Configuration Manager\Core Services\Log and delete or rename the log files here.  
Return to the Services window and start the NetIQ Core Services service. 
Recreate the issue so that it is captured in the log files.  
Collect the logs at this location before any other settings are changed.  %program Files%\NetIQ\Secure Configuration Manager\Core Services\Log 
Go to start\programs\NetIQ Secure Configuration Manager\Core Services Configuration Utility 
Select the Logging tab and change the Log Output level to Information. 
Change the Communication Tracing to disabled. 
Open the Services window and stop and restart the NetIQ Core Services service.  
Email the logs to support@netiq.com making sure to include the Service Request Number in the title. 

Cause

Not enough information is being recorded in the log to allow thorough troubleshooting

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