System Update fails to update version packages

  • 7017388
  • 18-Mar-2016
  • 18-Mar-2016

Environment

Novell ZENworks Configuration Management 11.4

Situation

novell-zenworks-version-11.4.0.8141.msi and novell-zenworks-version-primary-server-11.4.0.7532.msi fail to install

ERROR (in system-update.log)

This command appears to be an identifier command.  Because an error has already been logged, this command will not be executed

Resolution

If any other error in the log occurs, the version packages will be skipped.  version packages will only get updated when the prior commands are run successfully.

Correct the original error and reapply the update.

Note:  Often a file move command is the actual error due to retries on the system update.  Confirm that the source file exists before retrying.  Example:

Could not find file 'C:\Novell\ZENworks\conf/datamodel/caching'.   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.File.InternalCopy(String sourceFileName, String destFileName, Boolean overwrite, Boolean checkHost)
   at Novell.Zenworks.SystemUpdate.ZenUpdater.CommandRunners.FileCommandRunner.moveFile()] [] [] [ZENworks]