Survey Report - Calculations Inaccurate

  • 7017382
  • 17-Mar-2016
  • 06-Apr-2016

Environment

Novell Service Desk 7.1 Reports

Situation

MFSD Survey Reports show inaccurate calculations.

Example:
-3 questions
-201 respondents
-Conditional -All questions Mandatory - must be answered to complete survey.

Results:
Question 1 & 2 show proper calculation.
Question 3 indicates only 200 answered.



Resolution

Fixed in MFSD v7.2 by fetching only results with "not Null" clientid.

Cause

Client id was null for few question's response, causing inconsistent result count.