Error starting IDM 4.5 reporting on RHEL - error while loading shared libraries:

  • 7017377
  • 17-Mar-2016
  • 02-May-2016


NetIQ Identity Manager 4.5


After installing Identity Manager Reporting on a RHEL 6.5 server the following error is received during startup

03/17/2016 07:32:55 AM: /opt/novell/sentinel_eas/3rdparty/postgresql/bin/pg_ctl: error while loading shared libraries: cannot open shared object file: No such file or directory Failed to start database.
Unable to start database.


Make sure you have completed all the per-requisites for RHEL per the documentation.

6.3 Installing Identity Manager on an RHEL 6.x or 7.x Server

6.8.1 Prerequisites for the Event Auditing Service
Including the following symbolic links 

...ensure that you have the following libraries, located by default in either the /lib or /lib64 directory:

  • ln -s

  • ln -s


Missing symbolic links for:
  • ln -s

  • ln -s