Synchronizing to Older Blackberry Devices Fail with GroupWise Mobility Service

  • 7017343
  • 09-Mar-2016
  • 09-Mar-2016

Environment

Novell GroupWise Mobility Service

Situation

In some environments and if a user has a large amount of folders that a user is synchronizing to older Blackberry devices, the end user may not receive any data when trying to do the initial sync between the device and the Mobility Service.
 
The mobility-agent.log may show the following errors:
 
[DATE and TIME] INFO [Device_Thread-##] [sync:1016] [userID:] [eventID:] [objectID:] [] Max Sync Limit exceeded - 30
 
 

Resolution

Modify the
/etc/datasync/configengine/engines/default/pipelines/pipeline1/connectors/mobility/connector.xml and add the following setting to the <custom> section.
 
<maxSyncSize>50</maxSyncSize>
 
and then restart GMS. 
 
If the errors continue, showing the new value after restarting, increment the number some more and retry.
 

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