11.4.1 ZENworks Agent does not Start on Citrix Server

  • 7017334
  • 04-Mar-2016
  • 31-May-2016


Novell ZENworks Configuration Management 11.4
Citrix Desktop
Microsoft Windows Server


The Novell ZENworks agent service is stuck in "Starting". Citrix Desktop is also installed on the server.

The following may also be seen in services.msc:

The ZENworks Service does not appear to be running.  Please restart the service and try your request again.


1. Run "regedit" from the Windows run prompt

2. Create a DWORD registry entry named " MasterImage " in HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Configuration with a default value of 0.

3. Allow time for the ZENworks Agent to start