NSD Error when retrieving Bundles list from User Request

  • 7017318
  • 01-Mar-2016
  • 05-Apr-2016

Environment

Novell Service Desk 7.1 ZENworks Integration
Novell ZENworks Configuration Management Bundles

Situation

NSD Integration with ZENworks Bundles
Service Desk Console selecting a User Request and selecting Bundles responds with an error:

ERROR:
Urgent: An error occurred whilst loading the bundle list


Log indicates:

ERROR:
[<Date Time>,698]ERROR309502[ajp-127.0.0.1-8009-6]  (BundleManager.java:58)  -  An error occurred whilst initialize the bundle management WebService call .java.net.MalformedURLException: no protocol: <zenservername>/bundleadmin/




Resolution

Verify that the LDAP source name used in Novell Service Desk and ZENworks Control Center are the same.
NSD LDAP "Name" field needs to be the same as ZENworks User Source "Name"

NSD Console
Setup > LDAP > Active Directory / LDAP Configuration | Name

ZCC Console
Configuration > User Sources | Name

Cause

The NSD LDAP "Name" did not match the ZCM LDAP Configuration "Name"

Additional Information

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