Access Manager iManager hangs on the default Dashboard page with the message “Loading” and a spinning circle after upgrading from 4.1 to 4.2

  • 7017295
  • 25-Feb-2016
  • 25-Feb-2016

Environment

NetIQ Access Manager 4.2
NetIQ Access Manager 4.1

Situation

Customer upgraded from 4.1.1 to 4.2 and after the upgrade when they log into the Admin Console it hangs on the default Dashboard page with the message “Loading” and a spinning circle. They are able to navigate to other tabs but when they go back to Dashboard they see the same problem.

The catalina log file on the Admin Console server shows the following error:

WARNING: A HTTP GET method, public java.util.List com.microfocus.am.server.services.MobileDeviceService.getAllClusterInfo(java.lang.String,java.lang.String) throws com.microfocus.amsvc.v1.sdk.client.ApiException, should not consume any entity.


Tested in on multiple browsers and found issue only appeared with IE.

Resolution

disabling compatibility mode on IE addressed the issue. It may be that some advanced options can impact the behaviour too, so reset the security settings to default can also help when troubleshooting.