Environment
Open Enterprise Server 11 Support Pack 2
iPrint Appliance 1.1 Patch 4
iPrint Appliance 1.1 Patch 4
Situation
Follow-You printing is used with Equitrac. iPrint sends the print jobs using an LPR queue. The USERNAME_CN parameter is used to cause only the CN to be sent with the print job (and not the fully qualified name). The print job is delayed and the user name format is not as expected. Instead of the expected CN, the CN + Job ID is sent as the username. This causes problems for the Equitrac Follow-You printing feature.
Resolution
Apply OES11sp2/OES2015 March maintenance patch and beyond (including OES 2018 and whatever comes next)
Apply iPrint Appliance 1.1 Patch 5 and beyond (including iPrint Appliance version 2.x, 3.x and so forth)
Apply iPrint Appliance 1.1 Patch 5 and beyond (including iPrint Appliance version 2.x, 3.x and so forth)
Cause
There is a missing terminator at the end of the LPR User ID command. This terminator is present when the USERNAME_CN parameter is removed from the iPrint gateway command line and the FDN is passed. That causes Equitrac to not properly recognize the User name.