Unable to search in webaccess after upgrading to GroupWise 2014 R2

  • 7017199
  • 27-Jan-2016
  • 31-Aug-2018


Novell GroupWise 2014 R2


Searching in webaccess in GroupWise 2014 R2 shows no results
Searching only gives results if selecting In All Folders (others have shared with me)
Unable to search in GroupWise 2014 R2 webaccess


  1. Load the install.sh for GroupWise
  2. Run the configuration for webaccess
  3. Restart tomcat
If search is still not working, check the webacc.cfg at /var/opt/novell/groupwise/webacc.cfg for the line below
Note: In Windows the path should be C:\Novell\GroupWise\WebAccess\webacc.cfg
Add this line to the webacc.cfg if running the webaccess configuration does not solve the issue and then restart tomcat


Missing this line causes the search for webaccess to encode/decode at the wrong level


Reported to Engineering