Unable to search in webaccess after upgrading to GroupWise 2014 R2

  • 7017199
  • 27-Jan-2016
  • 31-Aug-2018

Environment

Novell GroupWise 2014 R2

Situation

Searching in webaccess in GroupWise 2014 R2 shows no results
Searching only gives results if selecting In All Folders (others have shared with me)
Unable to search in GroupWise 2014 R2 webaccess

Resolution

  1. Load the install.sh for GroupWise
  2. Run the configuration for webaccess
  3. Restart tomcat
If search is still not working, check the webacc.cfg at /var/opt/novell/groupwise/webacc.cfg for the line below
 
ID.Encoding.disabled=true
 
Note: In Windows the path should be C:\Novell\GroupWise\WebAccess\webacc.cfg
 
Add this line to the webacc.cfg if running the webaccess configuration does not solve the issue and then restart tomcat

Cause

Missing this line causes the search for webaccess to encode/decode at the wrong level

Status

Reported to Engineering

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