Environment
Novell ZENworks Configuration Management 11.4.1 Installation -
Agent
Novell ZENworks Patch Management 11.4.1
Novell ZENworks Patch Management 11.4.1
Situation
The ZENworks 11.4.1 agent has been installed on a Linux
device.
ZENworks Patch Management is enabled for the device.
The ZENworks agent component manager keeps trying to install novell-zenworks-libsolv-helpers-11.4.1_0.6.6-6.1 on each general refresh.
The install fails with a message in /var/opt/novell/zenworks/logs/LocalStore/zmd-messages.log which looks similar to:
"...
[TRACE] [01/20/2016 21:15:55.631] [2519] [ZenworksAgent] [184] [] [PackageSourceService] [] [Failed to download install package novell-zenworks-libsolv-helpers-11.4.1_0.6.6-6.1.<x86_64 or i586>.rpm from remote source(s)] [] [] [] [ZENworks Agent]
..."
ZENworks Patch Management is enabled for the device.
The ZENworks agent component manager keeps trying to install novell-zenworks-libsolv-helpers-11.4.1_0.6.6-6.1 on each general refresh.
The install fails with a message in /var/opt/novell/zenworks/logs/LocalStore/zmd-messages.log which looks similar to:
"...
[TRACE] [01/20/2016 21:15:55.631] [2519] [ZenworksAgent] [184] [] [PackageSourceService] [] [Failed to download install package novell-zenworks-libsolv-helpers-11.4.1_0.6.6-6.1.<x86_64 or i586>.rpm from remote source(s)] [] [] [] [ZENworks Agent]
..."
Resolution
In most cases there is no functional impact. Please read the
Additional Information section for more detail.
Cause
The ZENworks agent configuration has been updated to look for a
11.4.1_0.6.6-6.1 version of the novell-zenworks-libsolv-helpers rpm while
there has not been included a newer version of this rpm in 11.4.1.
The current version is still 11.4.0_0.6.6-6.1.
Status
Reported to EngineeringAdditional Information
As long as the 11.4.0_0.6.6-6.1 version of the novell-zenworks-libsolv-helpers rpm is
installed, there is no functional impact.
In case the rpm got uninstalled e.g. because the Patch Management ZENworks agent component got temporarily uninstalled or Patch Management gets enabled at a later point of time after the 11.4.1 install or update, a manual install of the rpm might be required.
The install source for the rpm is located at:
- Linux Primary Server: /opt/novell/zenworks/install/downloads/rpm/
- Windows Primary Server: %zenworks_home%\install\download\rpm
Below there is a subfolder named after the general Linux platform like sles-11-i586 (for SLED & SLES 11 x86 devices) or sles-12-x86_64
In the corresponding subfolder you find the required build of the novell-zenwork-libsolv-helpers rpm with version 11.4.0_0.6.6-6.1.
In case the rpm got uninstalled e.g. because the Patch Management ZENworks agent component got temporarily uninstalled or Patch Management gets enabled at a later point of time after the 11.4.1 install or update, a manual install of the rpm might be required.
The install source for the rpm is located at:
- Linux Primary Server: /opt/novell/zenworks/install/downloads/rpm/
- Windows Primary Server: %zenworks_home%\install\download\rpm
Below there is a subfolder named after the general Linux platform like sles-11-i586 (for SLED & SLES 11 x86 devices) or sles-12-x86_64
In the corresponding subfolder you find the required build of the novell-zenwork-libsolv-helpers rpm with version 11.4.0_0.6.6-6.1.