Access to the configured Embedded Service Provider healthcheck URL an a NAM 4.2 appliance returns a HTTP 504 error

  • Document ID:7017141
  • Creation Date:12-Jan-2016
  • Modified Date:12-Jan-2016
    • Micro Focus Products:
      Access Manager (NAM)

Environment

NetIQ Access Manager 4.2
NetIQ Access Manager Appliance 4.2

Situation

  • Access to the configured Embedded Service Provider healthcheck URL returns a HTTP 504 error

  • HTTP Status 504 - https://nam.kgast.local/sslvpn/app/heartbeat: Failed, Failed: System Down. (https://nam.kgast.local/sslvpn/app/heartbeat)

  • this message will lead into the problem a Layer 4 switch will report the service as being down / corrupted

Resolution

  • This issue has been addressed to engineering

  • Workaround:

    Use the NIDP server healthcheck URL instead.like: "https://nam.kgast.local/nidp/app/heartbeat". As the NIDP server on the NAM appliance will be accessed though the AWorkaround:ccess Gateway service a "success" message would at least indicate that the Access Gateway proxy service and NIDP server is up and running