SSPR Challenge Response Error - The response for question is too commonly used

  • 7017138
  • 11-Jan-2016
  • 03-Sep-2019

Environment


NetIQ Self Service Password Reset
SSPR 3.3 
SSPR 4.x

Situation

Users are unable to save their answers to challenge questions. 
Error saving challenge responses:   Challenge Response Error - The response for question is too commonly used

Resolution

Open SSPR Configuration Editor, and go to Policies ⇨ Challenge Policies ⇨ <default>.  Click anywhere in the list of questions, and then click "Apply  Word List" at the top of the page to toggle off the "apply word list" setting for all questions.  Alternatively, uncheck Apply word ist for each specific question that you do not want to have the wordlist applied to.