"Detected simultaneous access" Error seen updating an Incident or working with AMIE Import

  • Document ID:7017117
  • Creation Date:30-Dec-2015
  • Modified Date:30-Dec-2015
    • Micro Focus Products:
      Service Desk

Environment

Novell Service Desk 7.0.3 NSD Operations
Novell Service Desk 7.1 NSD Operations
Novell Service Desk 7.0.3 AMIE Import
Novell Service Desk 7.1 AMIE Import

Situation

  • Adding a note to an Incident
  • Creating an Item from AMIE Snapshot
  • Importing Items through AMIE
  • No other Technician was accessing the Incident or Item
The following or similar may be seen in the web interface when updating an Incident:

ERROR:
Urgent
Detected simultaneous access. This Incident has been altered by another user and the contents are now updated. Review & re-submit to record your changes.

The following or similar may be seen in the web interface when working with AMIE Import or updating an Item:

ERROR:
There was an error importing records. Some records may have been imported successfully. Please try again. SIMULTANEOUS_ACCESS

The following or similar may be seen in the LiveTime.log:

ERROR:
(Item.java:3473) - Detected simultaneous access. Item # 50 has been altered by another user
(AssetImport.java:1780) - An unknown error occurred
com.livetime.core.ValidationException: SIMULTANEOUS_ACCESS (en)
    at com.livetime.data.Item.validateLoadedStateWithDB(Item.java:3474)

Status

Reported to Engineering