Environment
Novell Service Desk 7.0.3 NSD Operations
Novell Service Desk 7.1 NSD Operations
Novell Service Desk 7.0.3 AMIE Import
Novell Service Desk 7.1 AMIE Import
Novell Service Desk 7.1 NSD Operations
Novell Service Desk 7.0.3 AMIE Import
Novell Service Desk 7.1 AMIE Import
Situation
- Adding a note to an Incident
- Creating an Item from AMIE Snapshot
- Importing Items through AMIE
- No other Technician was accessing the Incident or Item
ERROR:
Urgent
Detected simultaneous access. This Incident has been altered by another user and the contents are now updated. Review & re-submit to record your changes.
The following or similar may be seen in the web interface when working with AMIE Import or updating an Item:
ERROR:
There was an error importing records. Some records may have been imported successfully. Please try again. SIMULTANEOUS_ACCESS
The following or similar may be seen in the LiveTime.log:
ERROR:
(Item.java:3473) - Detected simultaneous access. Item # 50 has been altered by another user
(AssetImport.java:1780) - An unknown error occurred
com.livetime.core.ValidationException: SIMULTANEOUS_ACCESS (en)
at com.livetime.data.Item.validateLoadedStateWithDB(Item.java:3474)