Sentinel agent manager agent will not stay running

  • 7017094
  • 18-Dec-2015
  • 07-Jan-2016

Environment

Sentinel Agent Manager 7.3x

Situation

After installing an unmanaged agent (7.3) on freshly installed Windows 2008 R2 system as well as on fully updated one my agent will not stay running or in some cases it is running but I am seeing errors. 

SidebySide errors

The EventID error is 7034 Error when trying to start services : 1: Activation context generation failed for "c:\program files (x86)\netiq sentinel agent manager\onepoint\cmsupportcom.dll".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc.manifest. Component 2: c:\program files (x86)\netiq sentinel agent manager\onepoint\Microsoft.VC80.CRT.MANIFEST. 2. The Agent Manager service received an unexpected exception. Thread Id: 0x738 Thread Name: FRNSWSentinelAgentManagerHB Exception code: 0x00000000c0000005 Exception description: Access Violation Exception address: 01B62722 Exception flags: 0x0


Resolution

Install 32-bit MFC security update to the VC++ 2005 before installing agent. Do not try installing the 64 bit version even if you have a Windows 2008 R2 installation was 64-bit server.

Link to the update that helped:
http://www.microsoft.com/en-ie/download/details.aspx?id=26347

Cause

The agent requires VC++ 2005 32 bit version to be installed on the server.

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