Inventory scans do not import for Linux devices

  • Document ID:7017041
  • Creation Date:03-Dec-2015
  • Modified Date:03-Dec-2015
    • Micro Focus Products:
      ZENworks Asset Management
      ZENworks Configuration Management

Environment

Novell ZENworks Asset Management 11.4
Novell ZENworks Configuration Management 11.4 Inventory

Situation

Affected Linux devices have at least one network adapter without bound IP address.

The loader-messages.log on the inventory scan processing Primary Server contains an error message like:
"...
[TRACE] [12/01/2015 19:51:36.438] [3128] [ZENLoader] [103] [] [Loader.InventoryStorerAMModule] [] [InventoryStorerModule: could not deserialize wif, error:found </Addresses> instead of element http://novell.com/zenworks/inventory/wif:Address:java.io.EOFException: found </Addresses> instead of element http://novell.com/zenworks/inventory/wif:Address
..."

Cause

The inventory scan produced xml file contains a section:
"...
<LANAdapter>
...
 <LANAddress>000c29bed903</LANAddress>
 <Addresses/>
</LANAdapter>
..."

The <Addresses/> statement fails to parse.

Status

Reported to Engineering