MyAccess RDP Relay error "Because of an error in data encryption, this session will end."

  • 7017028
  • 30-Nov-2015
  • 04-Apr-2018


NetIQ Privileged User Manager
NetIQ Privileged Account Manager


Connecting from a workstation with an rdp-client of version 8.1 or 10.X (Windows 8.1, 10)
Accessing RDP Relay through MyAccess page, user receives a dialog box with the following error:
Because of an error in data encryption, this session will end. Please try connecting to the remote computer again.
The host log file reports: Error, Poll error on server 0 (%p)


The issue has been resolved in the release of PAM 3.2

Temporary Workaround
Use RDP-Relay with another workstation where the workstation's rdp-client is 7.x. or less


Reported to Engineering

Additional Information

The below may help in this scenario, but hasn't been proven to work in every scenario:

  1. Check for updates. Verify the latest versions are being used for the following:
    • Privileged Account Manager. See NetIQ Patch Finder.
    • Microsoft Remote Desktop Connection (RDP Client). To see version information, please open Remote Desktop Client, right-click window and select About.
  2. If the above does not resolve the issue, verify Remote Desktop Services sessions are configured to negotiate the encryption level from the client to the RD Session Host server. See Microsoft for Configure Server Authentication and Encryption Levels.