System Update Cannot Import, "queue could not be accessed"

  • 7016982
  • 12-Nov-2015
  • 29-Mar-2016

Environment

Novell ZENworks Configuration Management 11.3 Zman
Novell ZENworks Configuration Management 11.3 System Update

Situation

When running the zman sui xxxx.zip command, the following error is produced:

ERROR:
The update could not be imported because the queue could not be accessed. The update(s) contained in XXXXXX.zip will begin importing shortly. You may use ZCC to track the status of your import.

The update does not import.

Going to https://<server_address>/zenworks-queueadmin/ produces a 404 error.

Error in zman.log after running the "zman ql --type system.update.import":

ERROR:
[TRACE] [11/12/2015 13:00:53.150] [4516] [ZMAN] [1] [] [ZMan] [] [Command: ql --type system.update.import ] [] [] [] [ZENServer]
[DEBUG] [11/12/2015 13:00:53.415] [4516] [ZMAN] [1] [] [ZMan] [] [] [] [] [] [ZENServer]
[DEBUG] [11/12/2015 13:00:53.462] [4516] [ZMAN] [1] [] [ZMan] [] [JSAP File is queue-list.jsap] [] [] [] [ZENServer]
[DEBUG] [11/12/2015 13:00:53.509] [4516] [ZMAN] [1] [] [ZMan] [] [Time taken for Parsing:375 ms] [] [] [] [ZENServer]
[DEBUG] [11/12/2015 13:00:53.509] [4516] [ZMAN] [1] [] [ZMan] [] [JSAP File is queue-list.jsap] [] [] [] [ZENServer]
[DEBUG] [11/12/2015 13:00:53.728] [4516] [ZMAN] [1] [] [ZMan] [] [Time taken for credential retrieval:203] [] [] [] [ZENServer]
[DEBUG] [11/12/2015 13:00:53.728] [4516] [ZMAN] [1] [] [ZMan] [] [Class:com.novell.zenworks.zman.commands.QueueHandler, Method:listQueue] [] [] [] [ZENServer]
[DEBUG] [11/12/2015 13:00:53.743] [4516] [ZMAN] [1] [] [ZMan] [] [Command is run by the administrator: XXXXXX ] [] [] [] [ZENServer]
[TRACE] [11/12/2015 13:00:54.837] [4516] [ZMAN] [1] [] [ZMan] [] [com.novell.zenworks.datamodel.exceptions.InternalDataModelException: HTTP 404 Not Found
    at com.novell.zenworks.zman.exceptions.ZManExceptionHandler.createException(ZManExceptionHandler.java:325)
    at com.novell.zenworks.zman.exceptions.ZManExceptionHandler.makeDataModelException(ZManExceptionHandler.java:313)
    at com.novell.zenworks.zman.exceptions.ZManExceptionHandler.processRemoteException(ZManExceptionHandler.java:472)
    at com.novell.zenworks.zman.commands.QueueHandler.listQueue(QueueHandler.java:142)
....

[TRACE] [11/12/2015 13:00:54.837] [4516] [ZMAN] [1] [] [ZMan] [] [Command failed (partially or totally)] [] [] [] [ZENServer]
[TRACE] [11/12/2015 13:00:54.837] [4516] [ZMAN] [1] [] [ZMan] [] [Command completed in 1703 ms] [] [] [] [ZENServer]
[DEBUG] [11/12/2015 13:00:54.837] [4516] [ZMAN] [1] [] [ZMan] [] [No key value is specified: ERROR: 11] [] [] [] [ZENServer]
[DEBUG] [11/12/2015 13:00:54.837] [4516] [ZMAN] [1] [] [ZMan] [] [ERROR: 11] [] [] [] [ZENServer]
[TRACE] [11/12/2015 13:00:54.837] [4516] [ZMAN] [1] [] [ZMan] [] [ERROR Code: 11] [] [] [] [ZENServer]

Resolution

  1. Confirm the existance of %ZENWORKS_HOME%/share/tomacat/webapps/zenworks-queueadmin.war
  2. Run command prompt as Administrator and stop services with the command, novell-zenworks-configure -c Start
  3. Move the folder "%ZENWORKS_HOME%/share/tomacat/webapps/zenworks-queueadmin" to a safe location.
  4. Run command prompt as Administrator and start services with the command, novell-zenworks-configure -c Start

* If the folder "%ZENWORKS_HOME%/share/tomacat/webapps/zenworks-queueadmin" is not recreated in its original location, move the old folder back.

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