SSPR Help Desk search returns no results

  • 7016949
  • 28-Oct-2015
  • 02-Nov-2015


Self Service Password Reset
SSPR 3.3


When Help Desk user enters a name in the search field no results are found
Search progress indicator does not stop running


Fix the LDAP search filter.  In this case, remove the * from the beginning of each attribute criteria.

Original (problem) search filter:

Resolved (working) Search Filter


 It is also recommended that the search filter be simplified to only include attributes that have values present in the LDAP directory, and that would assist the help desk to find users.