No Windows 10 support if iManager language is localized

Document ID:7016944
Creation Date:27-Oct-2015
Modified Date:01-Apr-2016
- Micro Focus Products:
  iPrint
  Open Enterprise Server

Environment

iPrint Appliance 1.1 patch 3
Open Enterprise Server 11 sp2
Open Enterprise Server 2015

Situation

After applying Patch 3 to the Appliance 1.1, the Driver Store's Windows 10 OS platform listing is missing when the iManager language is set to something other than English.

Resolution

Workaround:
Change iManager language to English.

Resolution:

Apply OES11SP2/OES2015 March maintenance patch
Apply Appliance 1.1 patch 5

Cause

There is an issue with the iPrint iManager plug in. If iManager is set to use another language other than English, the Windows 10 support menu is not showing.