Environment
Novell iPrint Appliance
Situation
After upgrading to iPrint Appliance Patch 2, some servers return the
following error when attempting to import users from large source trees:
The following error occurred during the LDAP synchronization:
LDAP response read timed out, timeout used:10000ms.
The following error occurred during the LDAP synchronization:
LDAP response read timed out, timeout used:10000ms.
Resolution
- Apply Patch 3
- Copy/paste the following string of commands into a terminal session of the Appliance.
- echo 'com.sun.jndi.ldap.read.timeout=60000' >> /opt/novell/filr/apache-tomcat/webapps/ssf/WEB-INF/classes/config/ssf.properties;rcfilr restart
- Test the LDAP import
Cause
Patch 2 changed the LDAP Import configuration to reduce the timeout value when waiting for a response from the source LDAP tree. Applying Patch 3 introduces the ability to configure that timeout value. The string of commands changes to the timeout value from the default of 10 seconds to a value of 60 seconds.