iPrint Appliance: LDAP response read timed out, timeout used:10000ms

  • Document ID:7016931
  • Creation Date:22-Oct-2015
  • Modified Date:22-Oct-2015
    • Micro Focus Products:
      iPrint

Environment

Novell iPrint Appliance

Situation

After upgrading to iPrint Appliance Patch 2, some servers return the following error when attempting to import users from large source trees:

The following error occurred during the LDAP synchronization:
LDAP response read timed out, timeout used:10000ms.

Resolution

  1. Apply Patch 3
  2. Copy/paste the following string of commands into a terminal session of the Appliance.
    • echo 'com.sun.jndi.ldap.read.timeout=60000' >> /opt/novell/filr/apache-tomcat/webapps/ssf/WEB-INF/classes/config/ssf.properties;rcfilr restart
  3. Test the LDAP import

Cause

Patch 2 changed the LDAP Import configuration to reduce the timeout value when waiting for a response from the source LDAP tree.  Applying Patch 3 introduces the ability to configure that timeout value. The string of commands changes to the timeout value from the default of 10 seconds to a value of 60 seconds.