All or Most User Source Administrators deleted from ZCC

  • 7016899
  • 12-Oct-2015
  • 12-Oct-2015

Environment

Novell ZENworks Configuration Management 11.2 ZENworks Control Center - ZCC

Situation

  • User source based administrators cannot login to ZCC (ZENworks Control Center)
  • These administrators are no longer defined as Administrators in ZCC

Resolution

This is fixed in version 11.2.4 - see KB 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7012027

Workaround

  1. Login to ZCC as the default ZENworks Administrator (Username: Administrator)
  2. Redefine the user source based Administrators
  3. Update to a version of ZENworks later than ZENworks 11.2.4

Cause

An object not found exception returned from the user source server was not being handled properly.

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