Environment
Self Service Password Reset
SSPR 3.2
SSPR 3.3
Client Login Extension v 3.9
CLE 3.9
Internet Proxy server
SSPR 3.2
SSPR 3.3
Client Login Extension v 3.9
CLE 3.9
Internet Proxy server
Situation
Can't connect to SSPR server through CLE "forgotten password" link
CLE restricted browser cannot connect to SSPR server
"Page cannot be displayed" error
"Host not reachable" error
Problem occurs when going through proxy server
Users not going through proxy server connect without problem
CLE restricted browser cannot connect to SSPR server
"Page cannot be displayed" error
"Host not reachable" error
Problem occurs when going through proxy server
Users not going through proxy server connect without problem
Resolution
Enable the proxy server setting in the Client Login Extension Configuration Utility and reinstall CLE.
If Internet Explorer is set to auto detect proxy settings, just check the box for proxy server and leave the proxy server field empty, as shown.
If Internet Explorer is set to auto detect proxy settings, just check the box for proxy server and leave the proxy server field empty, as shown.