Multiple users get Error 9522 Access to user "username" denied when logging into webaccess

  • 7016774
  • 17-Aug-2015
  • 11-Jun-2018


SUSE Linux Enterprise Server 11
SUSE Linux Enterprise Server 12
Novell GroupWise 2014
Novell GroupWise 2012


Various users could no longer login to GroupWise WebAccess. The following error would occur even when the password was correctly entered:
9522 Access to user "username" denied.


All users were allowed access to WebAccess by one distribution list in the gwac.xml file. As seen here:

<gwac access="allow"> <distributionList name="dlist.po.dom" />  </gwac>

This distribution list had it's visibility set to none. It also had the option to" replicate according to visibility set." To fix the issue, change this Replication Override setting to "Replicate everywhere regardless of visibility".

For more details, please refer to "Configuring a New Group" in "Creating and Managing Groups" from documentation (Admin Console > Modify Group > General tab > Replication Override field set to "Replicate Everywhere Regardless of Visibility").