Password Sync Control Panel Applet terminates / crashes after launching

  • 7016744
  • 07-Aug-2015
  • 27-Aug-2015


NetIQ Identity Manager 4.0.2
NetIQ Identity Manager Driver - Active Directory


After attempting to launch the Password Synchronization Control Panel on a windows server running the remote loader, an error: Windows Shell Common Dll has stopped working
is received with the following details.

Problem signature:
  Problem Event Name: APPCRASH
  Application Name:         rundll32.exe_shell32.dll
  Application Version:     6.1.7600.16385
  Application Timestamp:              4a5bc9e0
  Fault Module Name:    PassSyncConfig.cpl
  Fault Module Version:
  Fault Module Timestamp:          549944af
  Exception Code:             c000041d
  Exception Offset:           0000000000007adc
  OS Version:      6.1.7601.
  Locale ID:           1033
  Additional Information 1:           e18e
  Additional Information 2:           e18e74b21e9624248e2e315705a24017
  Additional Information 3:           80fa
  Additional Information 4:           80fa21661b2bebf567b851e61cbb3b3b


There was a ghost Domain Controller (DC) in the environment.
Meaning that there was a DC listed that was not really there.
After removing that DC, the password sync control panel applet launched without errors.

You can try to use the following to find such a DC.
netdom query dc
nltest /dclist:<domain name>

Then if you find one, you may have to remove it adsiedit.  

Contact  your Active Directory Administrator for assistance with this process.