3rd party software fails to access ZISD information with ZCM agent FDE component active

  • 7016541
  • 28-May-2015
  • 28-May-2015

Environment

Novell ZENworks Configuration Management 11.3.1 Imaging
Novell ZENworks Full Disk Encryption 11.3.1
ENGL Imaging Toolkit

Situation

The ZCM agent FDE component is active but a Disk Encryption Policy is not necessarily assigned.

The ENGL Imaging Toolkit fails to access the ZENworks Imaging Save Data (ZISD) information.

Error message from ENGL ztoolkit.log:
"...
[Zmainrun-Phase3] Error! Unable to access device \\.\PhysicalDrive0 - The process cannot access the file because it is being used by another process.
..."

Resolution

Workaround:
Register/move devices which are to be staged with the ENGL Imaging Toolkit to a device folder where the FDE Agent component is marked as disabled or not installed.

Cause

The ZCM agent FDE component blocks disk access.

Status

Reported to Engineering

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