Environment
Novell ZENworks Configuration Management 11.3 Remote
Management
Microsoft Windows 8.1
ESET NOD32 Antivirus
Microsoft Windows 8.1
ESET NOD32 Antivirus
Situation
- HIPS (Host-based Intrusion Prevention System) enabled in ESET NOD32 Antivirus
- Disabling ESET NOD32 Antivirus does not prevent the error
- Running ZENworks Remote Diagnostic to diagnose a problem
The following could be seen in ZCC (ZENworks Control Center):
ERROR:
The connection has been closed by the managed device
The following could be seen in the zmd-messages.log:
ERROR:
[nzrInjector] [3232] [] [Remote Management] [] [Failed to allocate memory.]
[nzrInjector] [3232] [] [Remote Management] [] [Failed to inject dll.]
Resolution
Add an exclusion for nzrInjector.exe to the HIPS policy in ESET NOD32 Antivirus.
Please contact ESET for specific direction on how to do that.
Please contact ESET for specific direction on how to do that.
Cause
The underlying error is:
Error 5: Access Denied
Error 5: Access Denied
Additional Information
nzrInjector.exe can be found in
%ZENWORKS_HOME%\bin\ .