Getting Microsoft Outlook 2013 working with GroupWise account

  • Document ID:7016479
  • Creation Date:08-May-2015
  • Modified Date:23-Oct-2017
    • Micro Focus Products:
      GroupWise

Environment

Novell GroupWise
Microsoft Outlook 2013 32 bit
Microsoft Windows 64 bit

Situation

When loading Microsoft Outlook it fails giving the error - MAPI was unable to load the information service gwmsp1.dll

Resolution

Please Note:  Microsoft Outlook is not supported by Novell.  If anything is not working as desired/expected with a GroupWise MAPI profile, it is not something that Novell support can help with, this is simply meant to get Microsoft Outlook 2013 working when GroupWise is installed on the same machine
  1. Make sure that the Microsoft Outlook that is being installed is 32 bit
    Note: This can be done by loading a Microsoft Office application, selecting File | Account | About Word
  2. Copy all of the dll files from C:\Program Files (x86)\Novell\GroupWise to C:\Windows\SysWOW64
  3. Launch the Outlook client and log into the GroupWise account
If simply accessing the Outlook client without the GroupWise account is desired, please do the following
  1. Launch the Windows Control Panel and select Mail (32-bit), searching mail in the top right corner of the window can also locate it
  2. Click Show Profiles
  3. Click Prompt for a profile to be used
  4. Launch the Outlook client and then select New to proceed creating a custom ActiveSync, POP or IMAP account