Web UI unable to connect.

  • 7016425
  • 15-Apr-2015
  • 28-May-2015


NetIQ Change Guardian 4.1.1
NetIQ Change Guardian


WebUI goes unresponsive.
Unable to login to the Webui.
Server needs reboot to restore Webui connectivity.


The temporary workaround is to modify the following file using the instructions below.  

1.    Logon to the Change Guardian Server and go to this directory.  /etc/opt/novell/sentinel/config/

2.    Edit the activemqlog4j.properties file and add the two lines below at the very bottom of the file.

o   log4j.logger.org.eclipse.jetty=OFF

o   log4j.logger.org.apache.activemq=OFF

3.    Once the lines are added to the file then save and exit the file.  

4.    Run the following command to restart the service.  

o    service sentinel restart 


The product has extra logging enabled by default that is causing the Change Guardian Server to hold onto connections and not release them.  The changes to the activemqlog4j.properties file will reduce that logging and resolve the issue until the product is available with the logging changes as default.