Messenger 3.0 Client is Unable to Connect to 3.0 Messenger Agent

  • 7016424
  • 15-Apr-2015
  • 15-Apr-2015

Environment

Novell Messenger 3.0

Situation

After a new installation Novell Messenger 3.0 clients are unable to connect to a Novell Messenger 3.0 backend.  The client will get the spinning icon and never move beyond that point.  If a Novell Messenger 2.0x client is available, it is capable of connecting.

Resolution

Replace the existing certificates used by the Messenger system and re-mint newer certificates using a minimum of 2048 bit encryption.  Steps for doing so can be found in the documentation here.


Cause

With SSL changes that have been made to Novell Messenger 3.0, the client requires a higher bit encryption of certificates on the backend.  It is known that 512-bit encryption is not sufficient...recommended encryption strength is 2048 bit encryption.