Scrolling behavior in GroupWise 2014 WebAccess Mobile is not working or is difficult.

  • 7016379
  • 01-Apr-2015
  • 01-Apr-2015

Environment

Novell GroupWise 2014

Situation

Scrolling behavior in GroupWise WebAccess Mobile is not working, difficult, clunky or not working as expected. Currently it's either impossible or very difficult to scroll through content when there is text that goes beyond the initial window size of the message body.

Resolution

At the time of writing this TID, there is no fix for this issue; however, it has been reported to Engineering.

Cause

The Message Body window doesn't have it's own independent scrolling capability, as would be expected for the user experience.

Status

Reported to Engineering

Additional Information

https://bugzilla.novell.com/show_bug.cgi?id=925481

Scrolling behavior in Compose Mail view is very odd. When composing a message with text that goes beyond the initial window size of the message body, scrolling down or up through the content is very difficult. Steps to Duplicate:
  • Access Mobile version of WebAccess
  • Click New Mail
  • Paste in a bunch of paragraph content (lipsum.com perhaps)
  • Scroll through content to see issue
Clicking Reply to any email that has a few paragraphs of text (so the message body can be scrolled through), it cuts off the message body content in the view. The user is actually unable to scroll down into the previous message's content eventhough it is there. Once you add a few paragraphs of text yourself (when your new message content becomes scrollable), then you the behavior is the same as noted above. Steps to Duplicate:
  • Access Mobile version of WebAccess
  • Find a mail item with a few paraphs of text or more
  • Click Reply
  • Attempt to scroll down into the previous mail's content (impossible)
  • Paste in a bunch of paragraph content
  • Behavior is now the same as noted above in the Compose Mail view (difficult)