Environment
NetIQ Sentinel 7.3 Sentinel Server
Situation
Situation:
While trying to install Sentinel 7.3 on Redhat Enterprise Server 6 (RHEL6) sp6, the install failed due to a missing library file. Sentinel was uninstalled using the uninstall_sentinel script from within the untarred folder, and the missing library was installed.
Expected Result:
Running the install script would run through to completion.
Actual Result:
After installing the missing library file, the install script was run again. However, the script only runs for a second or two before terminating with no output.
While trying to install Sentinel 7.3 on Redhat Enterprise Server 6 (RHEL6) sp6, the install failed due to a missing library file. Sentinel was uninstalled using the uninstall_sentinel script from within the untarred folder, and the missing library was installed.
Expected Result:
Running the install script would run through to completion.
Actual Result:
After installing the missing library file, the install script was run again. However, the script only runs for a second or two before terminating with no output.
Resolution
Workaround:
Check to see which rpm(s) may still be installed:
rpm -qa | grep scm-integration
rpm -qa | grep ncgOverlay
rpm -qa | grep novell
Remove any residually installed rpms by using
rpm -e <rpmname>
Once those remaining rpms have been removed, running the install again will be successful.
Check to see which rpm(s) may still be installed:
rpm -qa | grep scm-integration
rpm -qa | grep ncgOverlay
rpm -qa | grep novell
Remove any residually installed rpms by using
rpm -e <rpmname>
Once those remaining rpms have been removed, running the install again will be successful.
Cause
This behaviour has been observed on rare occasions when
./uninstall_sentinel is executed from the untarred location, rather
than running the command
/opt/novell/sentinel/setup/uninstall-Sentinel. In rare situations,
some of the rpms are not uninstalled on the box.
Status
Reported to EngineeringAdditional Information
Additional tests were run, in which similar symptoms were observed
on RHEL6. After a successful installation, the uninstall script was
run from the untarred folder, and subsequent executions of the
install script would terminate after a second.
This behavior was also observed on SuSE Linux Enterprise Server (SLES), although much more infrequent.
This behavior was also observed on SuSE Linux Enterprise Server (SLES), although much more infrequent.