Install script does not run after running uninstall

  • 7016369
  • 31-Mar-2015
  • 13-May-2015

Environment

NetIQ Sentinel 7.3 Sentinel Server

Situation

Situation:

While trying to install Sentinel 7.3 on Redhat Enterprise Server 6 (RHEL6) sp6, the install failed due to a missing library file. Sentinel was uninstalled using the uninstall_sentinel script from within the untarred folder, and the missing library was installed.

Expected Result:
Running the install script would run through to completion.

Actual Result:
After installing the missing library file, the install script was run again. However, the script only runs for a second or two before terminating with no output.


Resolution

Workaround:

Check to see which rpm(s) may still be installed:

rpm -qa | grep scm-integration
rpm -qa | grep ncgOverlay
rpm -qa | grep novell

Remove any residually installed rpms by using

rpm -e <rpmname>

Once those remaining rpms have been removed, running the install again will be successful.

Cause

This behaviour has been observed on rare occasions when ./uninstall_sentinel is executed from the untarred location, rather than running the command /opt/novell/sentinel/setup/uninstall-Sentinel. In rare situations, some of the rpms are not uninstalled on the box. 


Status

Reported to Engineering

Additional Information

Additional tests were run, in which similar symptoms were observed on RHEL6. After a successful installation, the uninstall script was run from the untarred folder, and subsequent executions of the install script would terminate after a second.

This behavior was also observed on SuSE Linux Enterprise Server (SLES), although much more infrequent.

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